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UX Research Intern in digital banking: triangulating methods to decide at weekly pace at ING Spain
I joined ING Spain's specialized UX Research unit as an intern and integrated into a program that already operated at weekly cadence: 5 unmoderated tests per week, analysis and backlog recommendations every Friday. Over 3 months I executed ~60 usability tests of the Twyp app, the heuristic analysis of Inversión Naranja and contributed to a card sorting and tree testing with 120 participants. I have no post-internship implementation data. This case documents what I executed and the decisions made in that context.
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